Symbiotics - Privacy

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The content of the website is managed by Symbiotics SA, a société anonyme incorporated and organized under the laws of Switzerland, having its office at Rue de la Synagogue 31, 1204 Geneva, Switzerland and registered in the Registre du commerce du canton de Genève under the federal number CH-660.2.263.004-0.

Last modified: 7th of December 2017

Scope of application

This document applies to you if you are a visitor (hereinafter “User”, “you”, “your”) of the website “” (hereinafter “the Website”) owned by Symbiotics SA (hereinafter “Symbiotics” , “we”, “us”).

This document describes how Symbiotics treats the information that the Website collects when you access and use the Website.

Type of data collected

The Website collects non-personally-identifying information about Users, such as their provenance, the number of pages visited, the type of device and browser being used, as well as the time of day and length of stay on the site. Symbiotics’s purpose in collecting non-personally identifying information is to better understand how a person uses the Website.

Symbiotics also collects potentially personally-identifying information like Internet Protocol (IP) addresses. The IP address is used only to determine the location of users, not to identify any particular person. We do not communicate or share IP addresses.

Collection of personal data

Certain ways to interact with the Website require the User’s registration. In this case Symbiotics will gather personal data, i.e. all information relating to an identified or identifiable person. The type of information gathered by filling the forms on the Website includes username, an email address, phone number, your name, your company name, and your address. Additional information about your company and investment experience may also be requested if you ask for full access to the Website.

Symbiotics may also collect and process the following data :

  • Information that you provide to us when you write to us (including by email).
  • Information that you provide to us when we speak to you by telephone. We may have to keep a record of the information you share with us pursuant with MIFID II regulations.
  • Information that you provide to us by completing surveys.

In each case, Symbiotics collects such information only insofar as is necessary or appropriate to fulfill the purpose of the person’s interaction with the Website, e.g. to provide the online products and/or services. A person can always refuse to supply personal data, with the caveat that it may prevent such person from engaging in certain Site-related activities.

Protection of personal data

Symbiotics discloses personal data only to those of its employees and entities of its group that (i) need to know that information in order to process it on Symbiotics’ behalf or to provide products and/or services available on the Website, and (ii) that have agreed not to disclose it to others. Some of those employees and corporate entities may be located outside of your home country, and by using the Website, you expressly consent to the communication of and the transfer abroad of such personal data to them.

Other than to its employees and corporate entities or as described above, Symbiotics discloses personal data only when required to do so by law. Symbiotics takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personal data.

Cookies and tracking technologies

Technologies such as: cookies, tags and scripts are used by Symbiotics UK and our partners, including marketing partners affiliates, or analytics service providers (like Google Analytics) and business process service providers. These technologies are used in order to provide the services in a more individual way. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Cookies are text files stored by your computer’s web browser in order to analyze your usage of the Website. Most browsers accept cookies automatically. If you are uncomfortable with the use of cookies, you can disable them by changing the browser settings. In this case, some functionalities of the Website might not work.

Uses made of the information

We use information held about you in the following ways:

  • To identify users and ensure that you are eligible to use the service you have requested and that the Website is used in the appropriate way
  • To ensure that content from the Website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To comply to regulations.
  • To notify you about changes to our goods and services.

How we store, process and secure your personal data

All information you provide to us via email or on the Website is stored on secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The security of your personal information is important to us. When you enter sensitive information (such as investment information) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. However No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Website, you can contact us by email (please refer to our contact details above).